All ideas

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.

Today, the Starred folder does not have a count next to it. Suggestion to treat this folder like others in the sidebar and have a counter.

We would like to send bulk SMS out using a template that will pull the name in each SMS such as 'Hi Sam' and 'Hi Kate' so the SMS does not copy the name for every recipient.

Allow a user to switch between two different zoom accounts when creating calendar events in Front

Now that the core API supports groups, it would be nice to be able to add custom fields to them as well. For my use case, I want to add a boolean value to tell my application if users should be allowed to add themselves to the group via API.

When calling the fetch rule API endpoint, you are returned with minimal information (name and actions). It would be more ideal if there was reusable information fields such as which inbox is being impacted (inbox ID) and which tags are being appli...

I wish to ask a question and get an AI answer without having to read the entire conversation(s). For example: I'm in a conversation and I'm looking for a specific information ("what is this customer saying about X") I'm looking at the analytics ab...

It'd be great if we could add a blank field as a variable for the user to fill in, instead of a pre-generated field. This is something Yesware and Zendesk have