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SLA Warning to be displayed at message level

Hi, in long conversations, with lots of back and forth emails, we need to identify quickly and easily to which message in the conversations the SLA warning tag is applied to. Maybe highlight the message or a symbol close to the related emails but ...
16 days ago in Core Product Experience / SLA 0 Backlog
228 VOTE

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
over 4 years ago in Message templates 8 Backlog

More visual customizability of conversation history panel

As a team leader, I want to be able to ensure my team follows our correct operating procedure. With that, there's a need to have more control over the visual interface that agents work out of. I'd want to be able to add comments with HTML to show ...
about 1 month ago in Core Product Experience 0

Split count of "waiting" conversations between snoozed and not snoozed

Currently, the Live Dashboard allows to count the snoozed conversations only for non-ticketing inboxes. For ticketing inboxes, there's no way to distinguish waiting conversations that are snoozed or not.
16 days ago in Live dashboard 0 Backlog
113 VOTE

Adding spell checks and grammar suggestions languages other than English

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
over 2 years ago in Core Product Experience 2 Backlog
110 VOTE

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
over 2 years ago in Compose - write efficiently with quality / Core Product Experience / Keyboard shortcuts 18 Backlog

Time Zones in Calendar Entries

In other calendars we can specify the time zone for a meeting.
2 months ago in Core Product Experience / Schedule - manage your calendar 0 Backlog

Display the exact amount of time left before SLA breach

SLA warnings currently show a rounded amount of time left before breach. We'd like to be able to either hover over the rounded amount to see the exact amount of time remaining, or just see the exact amount without hover.
3 months ago in Core Product Experience / SLA 0 Backlog
204 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided
over 4 years ago in Attendee management 1 Backlog

Search & Filter Tickets on Customer Portal

Give an end user accessing their portal the ability to search and filter through historic tickets that show on the portal.
4 months ago in Customer Portal  / Knowledge Base 0 Backlog