All ideas

It would be great if I could split my shared with me inbox into two categories:1. The threads where I am mentioned in the comments (these typically require immediate attention) 2. The threads where I am a subscriber but I am not mentioned. Nice to...

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...

Ability to modify existing tones with AI compose to align with how their company speaks, or have the AI learn their companies tone and make a custom tone. Ability to have a tone selected by default.

Pinned comments are displayed with the small grey icon in the P3 header and in the timeline but look like normal comments. It would be useful if they stood out more.

Since chat and text are the busiest support channels, an option to set up rules so those conversations are auto-prioritized and routed to the most or first available agent would be great.

I'd like to login to different Front accounts from within the apps (browser, native app and mobile). This way, when you're working for multiple companies using Front (or using the new 1-person personal plans), you would not need to switch between ...

When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...

As a support manager, I want that manually triggered automated messages are taken into account in analytics, so that my teammates' work is represented accurately

A setting that will automatically Expand All or Alert the reader so our team can see previous messages in a conversation.