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Limit SFDC case selection to Case Record Types only

You can add a Case Record Type as a field, but it brings back all Record Types across all objects
about 2 years ago in Existing integrations 1 Backlog

Highlight row when swiping back from a message on mobile

Similar to the native mail app on the iPhone, it would be great to gray the conversation you just returned from. It’s subtle, but very helpful. I have put a screenshot here to illustrate this better.
about 2 years ago in Mobile 0 Backlog

Add a conversation's custom fields to the front app context api

Currently the WebViewSingleConversationContext context type does not include the conversation's custom fields. This would be helpful information to get initially to find ids for looking up information from other platform apis without having to do ...
about 2 years ago in Developer Platform 0 Backlog

Word count metrics for inbound emails

Can you add an average word-count for emails received. The complexity of emails is often a challenge, and counting volume of incoming mails doesn't encapsulate this.
about 2 years ago in Triage - get to inbox 0 0 Backlog

Attaching dropbox in comments or discussions

We love the ability to "attach" a link from Dropbox but it would be even better if that were an option in comments or discussions. We only get the option in an email. Is this something that can be added as future updates are worked on and implemen...
over 2 years ago in New integration requests 0 Backlog

Chatbots: Update chatbot transcript UI

Is it possible to update the chatbot transcript so it shows chat bubbles instead of a thread with all the chatbot history? It's better to show maybe 20 of the last messages with chat bubbles.
over 2 years ago in Live Chat 0 Backlog

Drag and drop attachment from S/MIME message

No description provided
over 4 years ago in Composer 0 Backlog

Dialpad SMS - Hyperlink in message templates

It would be helpful to keep hyperlinks in message templates when switching to the Dialpad Channel. At the moment hyperlinks and survey's don't work.
over 2 years ago in Existing integrations / Message templates 0 Backlog

Export analytics via URL

It would be a simpler way to share the reports with colleagues rather than a csv file.
over 4 years ago in Exports and API 0 Already available

Roll up child stats to parent aggregate

Currently stats on the Tags Table display the stats on a tag by tag basis with no rollup. It would be nice to the hierarchy and a rollup metric for the nested tags to help track the full scope of the tag, and its children instead of having to look...
over 4 years ago in Existing metrics 0 Backlog