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Dynamic Variables in Reply time goals (a.k.a. SLA) Rule

It would be great if we could filter SLAs based on Salesforce contacts or other dynamic variables. Thank you!
over 2 years ago in Workflows 0 Backlog

Mobile Calendar - See more than 3 days

No description provided
almost 2 years ago in Schedule - manage your calendar 0 Backlog

Download only the selected columns of an analytics table

Allow for customizable columns to simplify the Analytics CSV download from the UI
about 1 year ago in Exports, API and connectors 0 Backlog

Ask where to save each file before downloading

Hi, I think it would be nice to have the option to be asked where each file will be saved before downloading, like google chrome does.
over 2 years ago in Other (CPX) 0 Backlog

Expose Conversation Seen information for teammates via the API

Would like the addition of an API endpoint for Conversation/Message opened. This datetime is briefly referenced in the Analytics Report for Handle Time. This would be useful, in at least one way, for capacity analysis by measuring how much time a ...
over 2 years ago in Developer Platform 1 Backlog

Allow admins to bulk-set preferences

Allow admins to bulk-set preferences across a company. CSV template upload would probably work best and would not require a complex UI.
7 months ago in Admin Experience 0 Backlog

Notify teammates when guests @mention them

Currently, when guest users @mention a teammate, that teammate will only be notified if they are already subscribed to the conversation. It would be nice if guest users could ping any teammate that has access to the conversation, rather than only ...
over 2 years ago in Core Product Experience 0 Backlog

Dialpad Call Logs channel — make logs more descriptive

Dialpad call logs do not capture direction of the call (inbound vs. outbound). Additionally, outbound calls of duration 0 sec (e.g. a dialpad user dials someone and hangs up without speaking or leaving a voicemail) is categorized as a "Missed" cal...
over 2 years ago in Existing integrations 1 Backlog

Ability to add custom logo to scheduling link

No description provided
about 3 years ago in Scheduling Links 1 Backlog

Ability to set calendar location as remote or in the office

No description provided
about 3 years ago in Calendar View 0 Backlog