All ideas

The jumper is based on most recent or most recent unreplied not “most recent unread”

Example: WHEN "Inbox Owner" is OOO, THEN "Notify Teammate"

I wanted to be able to create clickable links in my signature. Was able to create a telephone link <a href="tel:+1xxxxxxxxxx" rel="noopener noreferrer">Call</a>, but not a link for sms <a href="sms:+1xxxxxxxxxx" rel="noopener norefe...

Ability to insert a block of code in an email body correctly either through copy pasting.

Apply sentiment tags retroactively to previous conversations once properly trained.

Possibilty to detect user's browser language and adjust chatbot flow accordingly

When a contact has multiple emails (or phone numbers), being able to indicate the primary email/phone.

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?