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Add security events to Audit logs

Include security-focused events on audit logs. These could include: user logins/logouts, add IP addresses to all events, MFA success/failure
5 months ago in Admin audit trail / Compliance & security 0 Backlog

[context] AI compose with a prompt and message template

Situation: Users need to respond quickly to messages, especially when dealing with simple inquiries. While the Suggested Reply feature is useful, it can be difficult to control the exact content or appropriateness of the response, and it doesn’t s...
12 months ago in AI / AI compose 0 Backlog

Attio CRM Integration

You have old-school legacy CRM integrations like Hubspot & Salesforce... please make now asap one for the next-gen, modern, powerful, flexible and data-driven CRM https://attio.com/
over 1 year ago in New integration requests 3 Backlog

Notion integration

No description provided
over 4 years ago in New integration requests 2 Backlog

SLA based on Topics: adds Topics in Rule Conditions

No description provided
about 1 month ago in AI Topics / Rule conditions / SLA 0 Backlog

Views with more filter criteria

For example:- unassigned- archived- custom conversation fields- Ticket status
about 2 years ago in Navigate - find your work 1 Backlog

Sync non-Google or O365 Calendars

Add personal iCal calendar in prevent double booking feature for scheduling links
about 2 years ago in Scheduling Links 1 Backlog

Ability to configure location of the reading pane (main conversation view) to the bottom

Ability to reconfigure location of reading pane from the right to the bottom (similar to options in Outlook)
over 2 years ago in Core Product Experience 2 Backlog

Ability to merge discussions

Suggestion to be able to merge discussions, like how you can merge emails in Front today
over 2 years ago in Merge / privacy leaks / threading 0 Backlog

[Contacts permissions] Different access levels for contacts

Allowing different teammate groups to have different access levels for shared contacts
about 3 years ago in Accessing / Organizing Data 1 Backlog