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Send to Slack rule action: customizable content

Customize content of the Slack message when using the Send to Slack rule action.
over 2 years ago in 3rd party / Rule actions 0 Backlog

Badge Counter: Allow Selecting Multiple Inboxes

I want the badge on my desktop and mobile app to display total number of open conversations, rather than either shared or personal.
over 1 year ago in Counters 0 Backlog

Support for 2048-bit keys for DKIM configuration

DomainKeys Identified Mail (DKIM) is a cryptographic technology that uses a public key and a private key to verify that the sender of the email is responsible for the corresponding domain. DKIM is a way for valid email senders to prove themselves ...
about 2 years ago in Systems 0 Backlog

Tag creation on mobile

In the phones app, it would be nice to be able to create a new tag while on the road.
about 2 years ago in Mobile 0 Backlog

Teammate statuses selection

Hi, As per suggestion from the Front's User Support Team, I post this idea. It might be a good idea, as we have a situation where it definitely would be useful, to be able to activate/deactivate certain statuses. In our case, we would like to be a...
about 1 year ago in Admin Experience / Workflows 0 Backlog

Keyboard shortcut: quote / unquote selected text

Add shortcut for quote selected text
about 2 years ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Utilise Ticket Statuses in Company Rules

Ticket Statuses currently cannot be used as conditions or actions in Company Rules - they can only be used in Workspace Rules. This means the rules need to be duplicated for every workspace to apply to all inboxes. This is a time-consuming, manual...
7 months ago in Ticketing 0 Backlog

Notify users of changes in a conversation when working on a separate window

When you draft an email on the browser and pop out the draft in a new window (not just a modal, a new browser window), you see only the draft and not the activity timeline. If there's a new message, a comment or something else happening, you will ...
about 1 year ago in Core Product Experience 0 Backlog

Time since last activity (reboot timer every time there's a new trigger)

Timers in rules at the moment do not reboot when a new event happens. It makes sense most of the time but it's not ideal for some use cases. For instance, you want to send CSAT surveys 5 days after the last email, any new email should reboot the t...
almost 4 years ago in Rule conditions 0 Backlog

Calendar Feature

There should be a calendar available in front without having to link it to an outside email source such as Gmail.
over 1 year ago in Core Product Experience 0 Backlog