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Detect duplicate conversations & route them

Situation: Support teams can encounter multiple customer requests that are duplicates of previously resolved issues, leading to redundant work and decreased efficiency. Request: Implement a feature that automatically detects and flags duplicate cu...
11 months ago in AI / AI similar conversations 1 Backlog

Move Shared Inboxes to another area

As an admin, I have all the inboxes showing in my sidebar in case someone needs to me to go look at something. I also have an inbox in the workspace I support. I'd like to be able to "pin" or star or somehow move that inbox up so it's easier for m...
over 1 year ago in Triage - get to inbox 0 4 Backlog

Optionally invite teammates silently

Make sure admins can set up their instance properly, including teammate configuration, before sending out invitation notification.
over 1 year ago in Teammate invitation 0 Backlog

Tags and message templates - bulk import via CSV

Import tags and message templates via CSV
about 2 years ago in Core Product Experience / Tags 1 Backlog

Select channel when replying or forwarding with rules

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels. This applies to the CSAT rule template too.
over 4 years ago in Auto-reply / Rule actions 3 Backlog

Display email address for failed sent message

When a message sent to a group fails, display which recipients the delivery failed for. Currently this is not displayed in the UI
over 2 years ago in Core Product Experience 4 Backlog

Keep calendar reminder notifications visible until manually dismissed

Make calendar reminders more obvious either visually or with sound.
about 4 years ago in Event notifications 3 Backlog

Google Chat integration

A p4 integration or channel integration with Google Chat so I can communicate with non Front teammates from within Front itself.
over 2 years ago in New integration requests / Plugins 0 Backlog

Notify me when and why my Front webhood gets disabled

Our webhook has been disabled twice now and we have no idea why. We've had two engineers go thru all our webhook logic to make sure we're returning the correct response. This goes down and we often don't notice for a few days, and our data gets ou...
7 months ago in Developer Platform 0 Backlog

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.
over 2 years ago in Comments / @ mentions 0 Backlog