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Scope inbox availability of tags when importing channels

When an Outlook/gmail inbox is setup as a channel to a Front inbox, and the option to create tags based on Outlook folders/Gmail labels is enabled, the tags show up for all inboxes by default. However, for some customers, this is not the desired b...
over 2 years ago in Object/resource management 0 Backlog

Ability to add and remove inbox delegations for other teammates

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...
about 4 years ago in Admins can control more teammate settings 3 Backlog

Show more metrics on Topics

Viewing more metrics like Csat or Smart QA grades on Topics
2 months ago in Existing metrics 0 Backlog

Full offline mode

Ability to use the Front app while being offline - all major functionality
over 4 years ago in Desktop 10 Backlog

Conversation Link Privacy

Only allow owners of the Private Inbox to share the conversation link for conversations in a private inbox
26 days ago in Admin Experience 0 Backlog

Analytics - Parent Tag - Select all subtags

In analytics, when I select a Parent tag, it should select all child tags automatically. Or I should be given the ability to do so.
26 days ago in Insights 0 Backlog

Provide analytics visibility into how long a ticket is in open statuses

I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved
3 months ago in Core Product Experience / New metrics 0 Backlog

Ability to add / install custom fonts

Please add the ability to add / install custom fonts in order to support corporate branding, specific design/format needs, and more.
over 2 years ago in Core Product Experience 6 Backlog

Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
about 2 years ago in Contacts / Custom fields / Developer Platform 0 Backlog

Threading mode that adheres strictly to Gmail's logic

Currently, choosing Gmail threading will thread messages according to Gmail's logic in addition to regular threading
about 2 years ago in Threading 1 Backlog