All ideas

The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...

Please introduce API support for Linked Conversations ( https://help.front.com/en/articles/478144 )

When an Outlook/gmail inbox is setup as a channel to a Front inbox, and the option to create tags based on Outlook folders/Gmail labels is enabled, the tags show up for all inboxes by default. However, for some customers, this is not the desired b...

Long threads get refreshed and can’t find the old chat and plan. Especially if it something that is more complex and that might take a while to actually execute the plan.

based off of created server, recommend or auto fill URLs might be overlapping with the prebuilt work that we're doing leverage AI to help speed connector development using the supplied base URL and then natural language for what the user wants...

Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)

Ability to integrate iMessage Business Chat as a channel in Front.

Currently, Front's custom fields only support single string values, which creates a significant limitation when managing conversations that need to reference multiple external identifiers. Our system frequently handles conversations that relate to...

It's important to have the ability to initiate conversations with all shared slack channels

Allow for usage of AI Translate functionality (message is received, language is auto-detected and user is able to translate message into language of their choice) in channels beyond email. Specifically, Chat, Portal, WhatsApp, SMS, Slack, and Cust...