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Additional Webhook Events For Teammate, Channel and Inbox Changes

Monzo is building a business continuity dashboard that tracks which inboxes exist in Front, who has access, and associated channels/teams. They currently use the API to refresh this monthly but would prefer real-time updates via webhooks for event...
4 months ago in Developer Platform 0

Google Ads <> Chatbot integration

Google Ads conversion events for Chatbot – track users who come to our website from an ad and interact with the chat (and not the other CTAs).
4 months ago in Chatbots 0 Backlog

Drag & drop an email as an attachment into a draft

Option to grab an existing e-mail communication and drop it into another one as attachment.
about 3 years ago in Attachments 0 Backlog

Send notification when conversations is reported as phishing or spam

Allow admins to configure an address that phishing emails should be sent to
over 4 years ago in Admin Experience / Channel management / Security 1 Backlog

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
over 1 year ago in AI / Insights 0 Backlog

Remove Inbox limit for personal/shared Views (50 inboxes)

We connect Front to a bunch of Slack channels, an individual channel for every big client. There is a separate inbox for each channel, so far so good. Now, we use "Unassigned" view to see tickets that have "Unassigned" tag, as well as other view t...
almost 2 years ago in P1 navigation - left pane 0 Backlog

Support sidebar plugin on mobile, or webapp support on mobile

Empower Work has an Ai assistant built as a custom sidebar plugin, but they don't have access to the plugins via mobile or webapp on mobile.
8 months ago in Mobile 0 Backlog

Tag a message instead of entire conversation

Be able to tag an e-mail and not necessarily an entire conversation
about 2 years ago in Core Product Experience 5 Backlog

Auto-reply including conversation history

No description provided
over 4 years ago in Auto-reply 0 Backlog

Chatbots: Ability to combine certain options in a multiple choice question

Currently every multiple-choice option creates a new path. It would be helpful to be able to combine a subset (or all) of the multiple-choice option paths so we don't have to duplicate a path for each option.
about 2 years ago in Chatbots 0 Backlog