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Change the color of a newly created inbox/team inbox

Hi, Using the API to create a new inbox/team inbox. It would be so helpful to enable the ability to change the color in the settings of the item. Similar to what is already enabled when creating a tag, using the highlight attribute.
over 1 year ago in Resources 0 Backlog

Default open to a team inbox in mobile app

No description provided
over 4 years ago in Mobile 0 Backlog

Make pinned comments more prominent

Make pinned comments easier to view and access within a conversation so they don't get missed.
over 1 year ago in Comments / @ mentions 3 Backlog

Fetching a teammate's Time Off via the API

Hi, I'd like to be able to fetch a teammate's vacation (wether if it's planned or ongoing) via an API endpoint. The end need would be to be able to alert specific clients on our webapp that the manager of their unit (as in real estate units) is un...
over 1 year ago in Teammate availability 0 Backlog

In-app (click able links) to conversations provided by API responses

you should put the conversation id in the response of the create draft endpoint (and other endpoint like create message) directly. I had to extract it out of the url `_links.related.conversation`. It would have been better to extract it out of the...
over 1 year ago in Core API 0 Backlog

New inbound conversations

New conversations that were started by end customers.
over 4 years ago in New metrics 0 Backlog

Analytics on drafts

Number of drafts created by teammate, time in draft before sending etc.
over 4 years ago in New metrics 0 Backlog

Make all new individual inboxes visible to analytics by default

No description provided
over 4 years ago in Analytics - Permissions / Insights 0 Backlog

first time sender allow not allow

Inboxes get so full. A lot of time its marketers. a first time sender filter is a way to keep inbxoes more clean.
over 1 year ago in Triage - get to inbox 0 0 Backlog

Keyboard shortcut: strikethrough

No description provided
almost 3 years ago in Composer / Keyboard shortcuts 0 Backlog