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CSAT: Multiple language support

No description provided
about 4 years ago in CSAT 1 Backlog

Language support: Spanish

No description provided
over 4 years ago in Native features 0 Backlog

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
over 1 year ago in Custom fields / Views 0 Backlog

Customize chatbot flow based on contact fields

We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...
about 2 years ago in Chatbots 0 Backlog

TikTok channel integration

No description provided
about 4 years ago in New integration requests 5 Backlog

Save files to Google Drive

No description provided
over 4 years ago in Existing integrations 2 Backlog

Chatbot timing for text that pops up on your page

It would be fantastic if chat bot would allow customization to control the amount of time that passes on a page before that initial message pops up. It is quite distracting if the customer is working on the web page and our chatbot greeting messag...
over 1 year ago in Chatbots 6 Backlog

Can using AI Compose automatically tag that conversation?

The use case is to have that context of whether AI was used when interpreting Smart QA results.
3 months ago in AI compose 0 Backlog

Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.
almost 2 years ago in Knowledge Base 0 Backlog

Message level statusing for SLA rules

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.
over 2 years ago in SLA / Workflows 4 Backlog