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Display the Subject when filtering the data based on the Comment

Hello, When filtering the [Type] column by the value "comment" we would appreciate the possibility to display the data in the [Subject] column? Currently, no data is displayed in the Subject column when filtering by Comments. I understand that Com...
over 1 year ago in Exports and API 0 Backlog

Increase analytics export speed

No description provided
over 1 year ago in Exports and API 0 Backlog

Analytics - metric detail conversation count hard to understand

Context: Analytics is counting conversation segments When clicking to see the detail of a metric the number of conversation segment is displayed and the list of associated conversation is provided Problem: We can display 5 conversations for 6 segm...
over 2 years ago in Investigation features 0 Backlog

Add delete button for knowledge bases

It is still not possible to delete a knowledge base without reaching out to Front's support. Please add a button to delete it.
over 1 year ago in Knowledge Base 0 Backlog

De-Link Personal Inbox from "Main Cumulative Inbox count".

This would be useful for someone who wants to add their personal inbox to Front but not count it in the "Main Cumulative Inbox".
over 1 year ago in Core Product Experience 0 Backlog

Metrics - count meetings

Evaluate the activity of the teammate by counting the volume of meeting such as appointements Asked by a CSM to evaluate appointment activity
over 2 years ago in Activity analytics / Insights 1 Will not do

Export fields - same export fields in message export and in event exports

Proposed improvement: Provide all fields available in event exports in message export
over 2 years ago in Exports and API 0 Backlog

CSAT - send CSAT survey to multiple contacts (mass action)

Ability to send a CSAT survey to several contacts through a mass action such as a sequence (separately) In order to measure customer satisfaction over customer base on a periodic basis such as each quarter.
over 2 years ago in CSAT 0 Backlog

Define default channel for import message endpoint

Being able to define default channel for imported messages will allow customers who use this endpoint to build more robust workflows. An example of this would be importing a message into an inbox and wanting an autoreply to come from a specific ch...
over 1 year ago in Developer Platform 0 Backlog

Allow teammate to reply only when assigned

Request for the ability to restrict a user's ability to reply to conversations they are assigned to. This could be implemented as part of Teammate Permissions.
over 1 year ago in Admin Experience 0 Backlog