All ideas

Problem After applying a message template, users must manually add the associated tags to the conversation, adding extra steps to a repetitive workflow. Request Allow message templates to include tags that are automatically applied to the conversa...

Problem AI Knowledge can only be distinguished at the Workspace level, which limits customers with multiple segments or customer types that need different knowledge bases. Request Enable granular control of which knowledge is available at the Inbo...

Problem The desktop app only supports a single view, forcing users to navigate back and forth when they need to reference one conversation while working on another (e.g., copying info into rules). Request Add tab support to the desktop app so user...

Problem New subtags default to hidden in the sidebar. Forgetting to check 'show in sidebar' during creation requires extra steps to fix later. Request Default the 'show in sidebar' option to enabled when creating new tags.

Problem Teammates who were part of a conversation continue receiving notifications for all subsequent messages, even when they no longer need to follow it. Request Allow removing a teammate's subscription from a conversation so they stop receiving...

Problem When a webchat form is submitted, the email address is clickable to start an email conversation, but the phone number is not clickable for SMS. Request Make phone numbers clickable to initiate SMS conversations directly, with ability to co...

Problem French-speaking teammates can't use Front in their preferred language. Request Make Front's interface, help documentation, and communications available in French.

Problem Conversations always show the oldest message at the top, forcing users to scroll to the bottom for the most recent reply. Request Allow changing message display order so the most recent message appears at the top of a conversation thread.

Problem Conversation overviews display all senders in the thread, which makes it difficult to quickly identify the most recent message source. Request Add a preference to show only the most recent sender in conversation overviews, reducing visual ...

Problem Other email platforms now offer AI-powered assistance for message composition and inbox management, but Front lacks native AI integration for these workflows. Request Add a formal integration with Claude AI to provide AI-powered assistance...