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Forward conversation using a message template in rules

The "Forward conversation" action cannot use message template. It would be very helpful to support it.
over 4 years ago in "Create new conversation" actions 0 Backlog

Request for AI-powered Search Functionality in Front App

I would like to request the development of an AI-powered search functionality within the app that can significantly improve how we search through inboxes and find relevant information. Here’s how I envision it working: Question-based Search: The u...
5 months ago in Search 0 Backlog

API-triggered transitions for conversation stages

No description provided
about 1 year ago in Conversation Stages 1 Will not do

Forwarded messages from Front viewable in the Sent

We have rules that FWD to another email address, but you can't see that FWD in the sent items inbox.
over 1 year ago in Core Product Experience / Rule actions 3 Backlog

Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship
10 months ago in CSAT 0 Backlog

Workload report: add 'New workload' and 'Closed workload' metrics

No description provided
10 months ago in Insights / Metrics 0 Backlog

Being able to host multiple form channels in KB vs. hosting them as separate resource links

Currently today we can only connect one form per KB. Ideally, there would be an option to add multiple consolidated forms as customers may need to submit many to various teams.
10 months ago in Knowledge Base 0 Backlog

Track time spent actually working on a ticket (= better handle time)

Ability to spent time on each ticket in analytics (not just handle time), but from the moment clicks on a ticket/is assigned a tickets and works on it to closure.
about 1 year ago in New metrics 0 Backlog

Discord channel integration

No description provided
over 3 years ago in New integration requests 0 Backlog

AI connectors

ability for Front AI Answers to leverage connectors in a chat session in order to look up, update, and return information to users
5 months ago in AI / AI answer for chat / Developer Platform / Direct connectors 0 Backlog