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Front integration to Microsoft Planner

Hello, I would like to suggest the implementation of integration of Front with Microsoft Planner. I currently use ClickUp as a task management software, but would like to consolidate to a software we already pay for instead of an additional paid 3...
3 months ago in New integration requests 0 Backlog

"Private public" tags as a feature

Currently, the only tag types are Private tags (that only the individual can see) or Public tags (that everyone with access to the conversation can see). It would be a cool feature to have "Private public tags," which would be public tags that onl...
over 1 year ago in Tags 0 Backlog

[core] AI tagging rule to support more triggers (e.g move, new inbound conversations)

Ideally, we'd want every conversation in our shared inboxes to get tagged so they can be triaged to the appropriate inbox. The AI tagging rule doesn't support moves Trigger on New Inbound Conversations Only: The AI tagging rule doesn't seem to sup...
about 1 year ago in AI / AI tagging 1 Backlog

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.
over 4 years ago in Auto-reply 3 Backlog

RingCentral integration

No description provided
about 4 years ago in New integration requests 0 Backlog

Knowledge Base usability & formatting improvements

When voting, please specify which one(s) of the below is the most important for you. Thanks Drag & drop article reordering Ability to add more than one image per line in knowledge base for better readability When editing the table, you always ...
almost 2 years ago in Knowledge Base 3 Backlog

Message templates - variable in Subject field

Today we can only insert message template variables in the body. The goal here is to be able to use variables in the subject field (optional field) of message templates.
almost 2 years ago in Admin Experience / Message templates 0 Backlog

Workforce management analytics

No description provided
over 4 years ago in Insights / Workforce management 0 Backlog

All the cool AI features for individual inboxes

AI features should come to individual inboxes as well. It seems like all the features are for the shared inboxes but we have most of our interactions coming through individual mailboxes.
about 1 month ago in AI 0 Backlog

Message templates: Add business hours as a variable field

Our team currently has a fairly large number of templates which we use for rules and automations (mostly for off-hours requests). Though we don't change business hours often, when we hire in different time-zones and therefore update hours, it woul...
about 1 month ago in Message templates 0 Backlog