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34
VOTE
Merge conversations with mixed types (eg. email and Front forms)
Unfortunately, there isn't currently a way to merge conversations when one is started as a form submission, and the other was started via email.
The conversations have different "types" and are not compatible for merge, and we'd like to be able ...
3
Backlog
4
VOTE
54
VOTE
33
VOTE
21
VOTE
Taskbar icon to turn gold (or other color) when a new email comes in
Like Outlook, it'd be nice if (when a new email came in) not only would the Front have the number counter on the taskbar icon increase, but also if the icon turned a different color. Outlook turns the icon gold when a new email arrives so you can ...
0
Backlog
28
VOTE
More granular conditions to the CSAT rule
This could help increase response rates on surveys by sending them only at times when people are more likely to respond. Ideally, we would like to keep the current Delay and be able to add additional criteria. For example, it would wait 24 hours a...
1
Backlog
5
VOTE
30
VOTE
More granular selection of current and previous period in Analytics
More relative date options for analytics "current month to date" etc. and ability to toggle to include/exclude weekends in analytics. This is especially relevant for "compare to previous period" as this is functionally useless today if selecting a...
0
Backlog
1
VOTE
12
VOTE
[action] *Automatic* AI Translation for Inbound and Outbound Messages
Situation Description: Currently, AI translation for inbound and outbound messages requires users to manually trigger the translation. This adds extra steps and actions that slow down their workflow, especially for users handling conversations in ...
0
Backlog