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Quote comment support on mobile

No description provided
about 2 years ago in Comments / @ mentions / Mobile 0 Backlog

Allow admins to disable Report Phishing option

Typically a "Report Phishing" button is a cybersecurity function that goes to the IT team or Security team or a 3rd party cybersecurity partner. Currently, the report phishing button only reports to Front. Requesting the ability to turn this off.
about 2 years ago in Resource access settings 1 Backlog

Language detection: Japanese

Admins would like the ability for Front to detect Japanese for multiple use cases.
about 4 years ago in Rule conditions 1 Backlog

Please enable person accounts from salesforce to sync as contacts in Front

Specific to individual "Person accounts" in Salesforce
9 months ago in Core Product Experience 0 Backlog

View previous and new ticket status in Analytics export

If I do a "Full events" export for a Workload report, for the "conversation_stage_update" event type it would be really helpful to see the previous conversation stage and the new conversation stage. This type of granular data would allow the team ...
9 months ago in Exports, API and connectors 0 Backlog

[context] Customizable templates for AI compose

When using AI compose, I want to have more granular control over the template, including whether or not to include a closing signature.
about 2 years ago in AI / AI compose 0 Backlog

Language support: Polish

Grammar checking in emails in Polish. Autocorrection working the same as in gmail. The whole system translated to Polish
about 2 years ago in Client Platform 0 Backlog

Workload report: add 'Moved to inbox' metric

No description provided
9 months ago in Existing metrics 0 Backlog

Allow Slack channels to be named during channel setup

This is about an update you made to the Front integration, and more precisely, about the Slack integration to Front. We are spending so much time and steps now. It's very inconvenient as we use the integration a lot for our clients' channel. Befor...
about 2 years ago in Admin Experience / Existing integrations 2 Backlog

Add assignment origin in the Conversations report

Please add this feature to the Conversations Report in Analytics in future updates. The conversation report needs to have an option to see whether the conversation was assigned by a rule or via a teammate.
over 1 year ago in Insights - Other 0 Backlog