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An option to hide/minimize OOO replies from recipients

Users would like an option to hide/minimize OOO auto-replies from threads to see a clearer history of interactions.
almost 2 years ago in Vacation responders 0 Backlog

Subject line always visible in composer and individual message view

This will make updating subject lines easier.
over 2 years ago in Core Product Experience 5 Backlog

Access chat visitor drop off data

I want to be able to see the inputs a chat visitor has entered when they drop off before completing the flow. For many use cases, this data is crucial as it allows me to know who tried to interact with my chat widget and reach back out to them pro...
about 2 months ago in Live Chat 0

[accuracy] AI tagging accuracy improvements (more training, negative/positive reinforcement, audit ...)

Actions requests from the admin to improve the accuracy Guidance to write good tag description Suggest negative reinforcement for AI tagging (either raising it to the admin or training the AI) Let user flag good examples of conversations that shou...
over 1 year ago in AI / AI tagging 0 Backlog

Create & view events from ICS files

No description provided
about 4 years ago in Create New Event 11 Backlog

Tags and message templates - bulk import via CSV

Import tags and message templates via CSV
about 2 years ago in Core Product Experience / Tags 2 Backlog

Ability to create tasks via API and Rules

The new tasking system is not easy to use - it takes multiple clicks to make a task. Allow auto creation via API or Front rules
about 2 months ago in Core API / Workflows 0 Backlog

Select channel when replying or forwarding with rules

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels. This applies to the CSAT rule template too.
over 4 years ago in Auto-reply / Rule actions 4 Backlog

Move Shared Inboxes to another area

As an admin, I have all the inboxes showing in my sidebar in case someone needs to me to go look at something. I also have an inbox in the workspace I support. I'd like to be able to "pin" or star or somehow move that inbox up so it's easier for m...
almost 2 years ago in Triage - get to inbox 0 4 Backlog

Display email address for failed sent message

When a message sent to a group fails, display which recipients the delivery failed for. Currently this is not displayed in the UI
over 2 years ago in Core Product Experience 4 Backlog