ADD A NEW IDEA

All ideas

Showing 2078

Oracle Netsuite integration

PlascoID has requested an Oracle Netsuite integration, because this is where they document all their support ticket. For each conversation, they manually create a ticket in Oracle Netsuite, copy-pasting the content of emails and associating a stat...
about 2 years ago in New integration requests 0 Backlog

Support Twilio's smart encoding for SMS channels

When sending messages through the Front API through the Twilio SMS channel, Twilio's smart encoding feature is turned off. (Smart Encoding in Twilio automatically replaces special Unicode characters with GSM-7 equivalents to reduce message length ...
4 months ago in SMS 0 Backlog

Allow automatic merging of open conversations from a given sender

This feature would be very helpful to handle duplicate emails.
4 months ago in Merge / privacy leaks / threading 0 Backlog

Chatbot handoff - Add "Create Customer Portal Conversation" option

Requesting a 4th option is added for Chatbot end-of-path options - the option to create a new Customer Portal thread. Our team wants to move towards a portal-based support model, so auto-creating a new portal conversation when a chat visitor needs...
4 months ago in Chatbots / Customer Portal 0 Backlog

Trigger workflows from other Front objects, e.g. Contact

Macros or quick action buttons that we can surface on a contact, account or app object card. If we want to be an operations cross team platform it would be great to have actions that appear elsewhere in the platform, not just on the conversation. ...
4 months ago in Macros / Rule actions / Workflows 0 Backlog

Send Later for Comments

Ability to schedule send a comment, as is currently possible with emails. Linked to internal task management use case - allowing an admin to plan ahead and schedule the notification in a timely manner.
4 months ago in Comments / @ mentions 0 Backlog

Keyboard shortcut: block sender

No description provided
about 2 years ago in Core Product Experience 2 Backlog

Secondary time zone

Display secondary time zone in calendar, and world clock.
11 months ago in Schedule - manage your calendar 0 Backlog

Smaller Front Chat bundle size

The size of the Front Chat JS bundle triggers some "Reduce unused JavaScript" warnings when running a Lighthouse page speed test. Is it possible to find any ways to optimize the bundle size of the chat widget, such as only requesting modules I nee...
about 2 years ago in Live Chat 0 Backlog

Send notification when conversations is reported as phishing or spam

Allow admins to configure an address that phishing emails should be sent to
over 4 years ago in Admin Experience / Channel management / Security 1 Backlog