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Rule description

Add a "description" field to rules to explain what they do, why they were created, who is responsible for their maintenance, etc.
about 3 years ago in Rule management 0 Backlog

Show summaries for all conversation previews

Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...
about 1 year ago in AI / AI summary / Core Product Experience / Search result previews (P2) 0 Backlog

Front Chat popup notifications

Would be great to have some kind of popup (bottom right) when a new chat conversation comes in to better notify team members.
over 2 years ago in Live Chat 0 Backlog

[accuracy] Similar conversations feedback loop reinforcement

Similar conversations lack of accuracy.Ideas: Allow to remove "similar" results and use this as training signal to improve the accuracy
about 1 year ago in AI / AI similar conversations 0 Backlog

Option for chat visitors to close the chatbot conversation themselves

As it is now, there is no way for a chat visitors to close the chat, instead of either waiting in the middle of a chat flow without reaching an end of path, or getting redirected to our inbox when it isn't necessary or if they have found the answe...
almost 2 years ago in Chatbots 1 Backlog

Assign Front Academy Courses/Paths

Customers want to be able to programmatically assign specific Front Academy courses to users. For example, when a new user is added to Front, they want a series of courses to be assigned to them.
about 1 year ago in Activation 0 Backlog

Microsoft Forms App Integration

Microsoft Forms integration to allow for easy form submission/poll creation directly in Front Composer
3 months ago in New integration requests 0 Backlog

Users to create their own individual macros

Ability to create macros at the PERSONAL level For instance for me : answer to my private email, and then automatically label them "to follow", and move it to custom/personal view of this label "to follow" Thanks,
3 months ago in Macros 0 Backlog

Additional Webhook Events For Teammate, Channel and Inbox Changes

Monzo is building a business continuity dashboard that tracks which inboxes exist in Front, who has access, and associated channels/teams. They currently use the API to refresh this monthly but would prefer real-time updates via webhooks for event...
3 months ago in Developer Platform 0

Google Ads <> Chatbot integration

Google Ads conversion events for Chatbot – track users who come to our website from an ad and interact with the chat (and not the other CTAs).
3 months ago in Chatbots 0 Backlog