Manually triggered auto replies should be accounted for in metrics
As a support manager, I want that manually triggered automated messages are taken into account in analytics, so that my teammates' work is represented accurately
When moving a message to a new conversation, there is no base rule trigger to automate actions on the new conversation. This idea suggests adding a new item to rule triggers for when a conversation is created from a split.
A team chat box similar to Microsoft teams that would enable team members or groups to chat with each other instead of having to start a discussion. Discussions are too formal and have to be continually archived to be removed from the inbox. They ...
When inviting a teammate, have the option to automatically put them as Unavailable
When adding a teammate, they are automatically set as Available which will start to assign them emails if they're put into an assignment group. It'd be good to have an option to set them as "Unavailable"
When a rule is created, the end user should be given the option to apply this rule to conversations in the open state in the inbox if they meet the conditions.
It would be good to be able to sort and change the order of the various rows within the Rule Set Data for Rule Sets. We are setting up a Master Rule Set for one of our teams to auto tag and assign messages received - this will end up having a lot ...
