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[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
over 1 year ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

Talkdesk Integration - The ability to use SMS in Front using Talkdesk

It would be nice to be able to have an SMS integration with Talkdesk so we can use that in both team communications as well as individual communication. Our sales team would like to be able to communicate with customers through SMS from their own ...
3 months ago in Developer Platform / SMS 1 Will not do

Setting to limit the maximum number of messages a sender could send us per day

A feature that allowed you to limit the maximum number of messages a sender could send us per day.
3 months ago in Core Product Experience 0 Backlog

View reply button on the screen at all times (without needing to scroll for long conversations)

In long messages, you have to scroll up or down to get to the reply button and compose. Request to have the ability to reply at all times from the screen.
over 2 years ago in Core Product Experience 0 Backlog

Warn users when emailing outside of domain

Have a warning banner appear alerting sender from sending a message when emailing an external email domain. Much like this gmail functionality: https://support.google.com/a/answer/7380041?hl=en
over 1 year ago in Compliance & security / Core Product Experience 0 Backlog

Option to display Knowledge Base widget (without live chat) during offline hours

Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...
over 1 year ago in Knowledge Base / Live Chat 0 Planned

Enable Conversation Splitting for Custom Channels

My company uses SMS for ~90% of our customer conversations. Today, the only way to utilize Front with a single phone number that customers can both call and text is through Dialpad (maybe Aircall as well, not sure). It turns out conversation split...
over 2 years ago in Existing integrations 0 Backlog

Saved Search / view

The ability to save searches so you don't have to type them out each time.
about 2 years ago in Core Product Experience / Search 2 Backlog

Plugin to support Teamwork.com

It would be great to have a plugin to connect to the Teamwork.com project management platform - be able to link tasks to conversations, create tasks, view client tasks etc.
3 months ago in Developer Platform 0 Backlog

Share a signature with a teammate Group

Today, an admin can create a signature and make it available on all individual channels. Could we allow admins to share a signature with a teammate Group? This would make it easier to tailor the signature content to attributes of the teammate, suc...
about 2 years ago in Signature management / Teammate Groups 0 Backlog