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[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies
over 1 year ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

Add "seen" event in webhook API support

To monitor the "seen" status of messages, api clients currently need to implement a polling strategy. Adding a seen event to enable web-hook integration, will limit api usage and improve state change detection.
over 2 years ago in Core API 0 Backlog

Require tag: add new tags to the list automatically

Idea: "select a tag among children tag of tag X" This would be very helpful if you have a "Incident type" list of tag and you add new types as they happen.
over 3 years ago in Other (workflows) 0 Backlog

Delegate all inboxes but not private discussions

At the moment you cannot delegate all inboxes of a member of staff without showing all their private discussions. But if you turn off delegation and select their inbox, you can then no longer see assigned emails etc.
over 2 years ago in Delegated inboxes 0 Backlog

Back to previous conversation

Like in a web browser if we could go back to the previous page (conversation in this case) it would be pretty usefull for merging and "linking" conversation together.
almost 2 years ago in P1 navigation - left pane 1 Backlog

Prioritize displaying contact name over sender information

When a message is received in Front, the name of the contact saved in Front should be displayed over the sender information provided in the message headers.
over 2 years ago in Contacts 0 Backlog

Make the 'printed by {username}' optional

When printing a mail 'printed by {username}' is added before the content. Could this be made optional (like the print attachments)?
over 2 years ago in Other (CPX) 0 Backlog

The ability to create Whatsapp message templates directly in Front, rather than having to go to Meta for creation and approval

No description provided
almost 2 years ago in Existing integrations / WhatsApp 0 Backlog

Shopify Integration - Display Items Ordered and Customer Spend

Hello Team! It would be really handy if we could see at a glance what items the customer has ordered in each order and the spend on each order with a total spend for the customer at the top. This helps us to contextualize our support to the custom...
almost 2 years ago in Existing integrations 0 Backlog

Please enable person accounts from salesforce to sync as contacts in Front

Specific to individual "Person accounts" in Salesforce
8 months ago in Core Product Experience 0 Backlog