All ideas

Integrate chatbot with API so we can automate lookups to external databases. Ex) Automate lookups like appointment time, enter a zip code to find store locations, etc.

We would love to have the option to add GIFs to our Knowledge Base articles. An option similar to the already existing one in the Discussions chat field would be an amazing addition.

I'm building an integration with an external SMS provider, which supports group conversations. Right now, Front's Receive custom messages and Sync inbound message API endpoints do not allow me to receive a message from a sender which was addressed...

Ability to restrict end-users from adding individual channels

There's no Knowledge Base SDK, and some customers want to have the ability to have a kb article search in their own application too; index their content in their own app, including Front Knowledge Base articles. In order to do this, there needs to...

Ability to create custom fields for different accounts. Example, tagging a specific custom fields that only applies to only 1 account and cannot be associated to any other account.

As a support leader, I want to flag when my team was able to improve the relationship

Currently today we can only connect one form per KB. Ideally, there would be an option to add multiple consolidated forms as customers may need to submit many to various teams.

Timers in rules at the moment do not reboot when a new event happens. It makes sense most of the time but it's not ideal for some use cases. For instance, you want to send CSAT surveys 5 days after the last email, any new email should reboot the t...