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Assign Front Academy Courses/Paths

Customers want to be able to programmatically assign specific Front Academy courses to users. For example, when a new user is added to Front, they want a series of courses to be assigned to them.
about 1 year ago in Activation 0 Backlog

AI Translate - Include the translation of the Subject line

No description provided
3 months ago in AI message translation 0 Backlog

Granular inbox and channel permissions

Have the ability grant shared channel group level permission but not Inbox level permission. This is to avoid giving permissions to send messages from a shared inbox but let a user re-authenticate a channel.
6 months ago in Admin Experience / Conversation/inbox permissions / Increase granularity of admin permissions / Permissions 0 Backlog

Include all Slack message content for bot messages

Bots often add "attachments" or "blocks" with additional message content. These are not included in the message text since their intended use seems to be for "lower priority content", according to the Slack docs.
almost 2 years ago in Other channels 0 Backlog

Merge conversation using API

No description provided
about 2 years ago in Core API 0 Backlog

KnowBe4 integration

No description provided
about 4 years ago in New integration requests 2 Backlog

Bring my own AI systems to Front

Want to connect my own AI directly inside Front. Things like AI assistant/co-pilot that works within Front . listen and build a context about the conversation assist: suggest best resources keep conversation on track by nudging agent to detect ext...
about 1 year ago in AI / AI extensibility 1 Backlog

Ability to change ownership of an event

Current owner of a meeting should be able to transfer ownership of an event to another user of their choosing so that the new user can manage the event going forward.
almost 3 years ago in Managing/Updating Events 0 Backlog

[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.
about 1 year ago in AI / AI tagging 0 Backlog

Ability to hide fields when creating or updating a module in Zoho

In the Zoho plugin, you can edit what fields are visible when viewing modules like a contact or lead. However, there is no way to hide certain fields from appearing the create or edit UIs. This would be useful since many of those fields are option...
10 months ago in Developer Platform / Existing integrations / Partner Integrations 0 Backlog