All ideas

Hello, When adding a response to a conversation using the following Core API: https://dev.frontapp.com/reference/post_conversations-conversation-id-drafts The expectation is that the created draft will include the message thread as a quote (th his...

Implementing a feature to block multiple departed teammates simultaneously would streamline our license/teammate management processes.

Guru just released a new feature that allows users to search across applications integrated into Guru for "answers" to their questions. I wanted to surface this because I can see this functionality beneficial to customers. Peak Performers is one c...

The timezone is set to whatever the computer clock in. As someone who travels, my time zone changes often and would like to my Front to stay in my home base timezone while my computer and I change timezones. Thank you.

Both: In app (could be in a conversation's details) And through the API (directly in the response, without having to request an export)

It would be helpful to be able to start a new conversation as just a comment regarding a contact without it having to start as an email. For example - an internal meeting is held where specific to-dos regarding a customer are identified. It would ...

When a customer reaches out and is not verified (is not logged in), a random name appears on the chat. We would like these these chats to come in with users' name as 'Visitor'.

We are not currently able to set a messageId when sending messages via a Twilio channel. As described below, without using a messageServiceId this will result in message blocking by Twilio. I suspect this may be something that should be implemente...

I am requesting an email with a link to download my export. Reason: i have a lot of contacts and the export takes several hours, if I refresh the page, close the page by accident or forget the export and go back to the contacts page my export is n...

In certain reports - especially the CSAT report - the "internal" account is counted in the same metrics as customers in the Accounts Table. It would be great to exclude them.