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KnowBe4 integration

No description provided
about 4 years ago in New integration requests 2 Backlog

Option for chat visitors to close the chatbot conversation themselves

As it is now, there is no way for a chat visitors to close the chat, instead of either waiting in the middle of a chat flow without reaching an end of path, or getting redirected to our inbox when it isn't necessary or if they have found the answe...
almost 2 years ago in Chatbots 1 Backlog

Media library / reusable blocks within knowledge base

Currently, there’s no media library to pull from shared files across the KB, so each article has to be adjusted and every image uploaded 1 by 1
over 1 year ago in Knowledge Base 0 Backlog

Keyboard shortcut: merge conversations

No description provided
about 2 years ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog

New tools to recognize phishing attempts.

Due to an increase in phishing emails lately and a possible influx of more capable attempts with the advancements in AI tech it's important to make sure there are processes in place to catch them before they can cause issues. The idea is a new rul...
over 2 years ago in Rule actions 0 Backlog

Make it easier to create drafts for chatbots

It's hard to create drafts of chatbots / test chatbots now because every chatbot is tied to a channel. What I'd like to accomplish is to create a draft chatbot and make changes to it without having to have it connected to a specific channel. Curre...
almost 2 years ago in Chatbots 0 Backlog

Ability to change ownership of an event

Current owner of a meeting should be able to transfer ownership of an event to another user of their choosing so that the new user can manage the event going forward.
about 3 years ago in Managing/Updating Events 0 Backlog

Support STP files in chat

No description provided
10 months ago in Live Chat 0 Will not do

Gitbook integration

https://www.gitbook.com/
over 2 years ago in New integration requests 3 Backlog

Merge conversation using API

No description provided
over 2 years ago in Core API 0 Backlog