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Evaluate Smart QA only for some teammates

Allowing the rule to define what teammates / teammate groups should be evaluated
5 months ago in AI / AI Smart QA 0 Backlog

LinkedIn messages channel

No description provided
over 3 years ago in New integration requests 6 Backlog

Display optional calendar invitees as optional on the calendar event

Like in Outlook or Gmail, make Front calendar invites show who's required/optional on calendar invites.
over 2 years ago in Calendar View 0 Backlog

Knowledge base article export

Ability to export knowledge base articles
about 2 years ago in Knowledge Base 2 Already available

AirBnB native channel

Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)
about 2 years ago in New integration requests 0 Backlog

Improving the Hubspot plugin

Better email logging: e.g. being able to search for the company and deal that a contact might be associated with and then log the email to those specific records. Allow admins to customize display fields for all teammates Associate newly created d...
over 2 years ago in Developer Platform 7 Backlog

Add Conversation Events to Audit Logs

Include conversation events (tags applied, rules applied, etc.) on audit logs.
5 months ago in Admin audit trail 0 Backlog

Show more metrics on Topics

Viewing more metrics like Csat or Smart QA grades on Topics
3 months ago in Existing metrics 0 Backlog

Provide analytics visibility into how long a ticket is in open statuses

I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved
3 months ago in Core Product Experience / New metrics 0 Backlog

Schedule a meeting from an email

Add a button that schedules a meeting with everyone that is on the email. It would be on the three-dot dropdown menu along with "Forward" and "Forward as a new conversation" - something like "Schedule meeting" - click that would pop open the calen...
over 1 year ago in Cal/scheduling efficiency 1 Backlog