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Knowledge Base

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Custom Javascript / CSS Styling for knowledge base

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.
9 months ago in Knowledge Base 0 Backlog

Ability to add an assignee/owner for knowledge base articles

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)
10 months ago in Knowledge Base 0 Backlog

Knowledge Base usability & formatting improvements

When voting, please specify which one(s) of the below is the most important for you. Thanks Drag & drop article reordering Ability to add more than one image per line in knowledge base for better readability When editing the table, you always ...
10 months ago in Knowledge Base 1 Backlog

Knowledge Base: Set up approval workflows

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published
10 months ago in Knowledge Base 0 Backlog

Knowledge Base: Send alerts to team when an article is updated

Must be able to have an easy way to notify the team of changes.
10 months ago in Knowledge Base 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
10 months ago in AI / AI knowledge / Knowledge Base 0 Backlog

Configure redirection link on company logo for knowledge base

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.
4 months ago in Knowledge Base 0 Backlog

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
9 months ago in Knowledge Base 3 Already available

Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.
10 months ago in Knowledge Base 0 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
4 months ago in Chatbots / Knowledge Base 1 Backlog