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Knowledge Base

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Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts
7 months ago in Knowledge Base 0 Backlog

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
6 months ago in Knowledge Base 0 Already available

Ability to add an assignee/owner for knowledge base articles

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)
6 months ago in Knowledge Base 0 Backlog

Custom Javascript / CSS Styling for knowledge base

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.
5 months ago in Knowledge Base 0 Backlog

Knowledge Base: Send alerts to team when an article is updated

Must be able to have an easy way to notify the team of changes.
6 months ago in Knowledge Base 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
7 months ago in AI / Knowledge Base 0 Backlog

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
5 months ago in Knowledge Base 2 Backlog

Knowledge Base: Set up approval workflows

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published
6 months ago in Knowledge Base 0 Backlog

Knowledge Base Formatting

When editing the table, you always need to click on the table icon at the bottom, cannot do it when the cursor is in the table Tried erasing a bullet under a table and it would erase the table but leave the bullet. No Undo buttons while editing/dr...
6 months ago in Knowledge Base 0 Backlog

Tango workflows integration for Knowledge Base

Tango makes it insanely easy to create interactive walkthroughs in seconds. Using it to create SOP walkthroughs of daily tasks on the computer to make it easy for anyone to just jump in and easily figure anything out. It already integrates with ot...
5 months ago in Knowledge Base / New integration requests 2 Backlog