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Planned vacation overriding Shifts

Admin have to edit shifts each time a teammate goes on vacation. This makes it impossible to leverage Shifts above a few dozen teammates (you have to edit them every single day to account for every single PTO). To avoid this needless management wo...
almost 3 years ago in Teammate availability 4 Launched

Easier and more discoverable search filters

Situation: It's hard to know what filtering capabilities exist. The only ways to know are: By seeing filters' syntax when clicking on a suggestion or a Search Hint or in the advanced query builder and remembering it for future usages. By opening t...
over 2 years ago in Filters 0 Launched

Telegram channel integration

almost 4 years ago in New integration requests 0 Launched

[language] Add Chinese to AI Translate options

Given Chinese is one of the most commonly used language, it would be highly beneficial to us (and any other companies with a China presence) to also include Chinese as an option under Compose with AI's "Translate" function. Of all the languages av...
10 months ago in AI / AI compose / AI language 1 Launched

Conversation stages for Analytics

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
over 4 years ago in Conversation Stages 0 Launched

Allow OAuth clients to request additional permission scopes

When external applications request Front API access through OAuth2, they are limited to the "shared resources" scope, which grants access to API resources belonging to shared workspaces. This idea suggests expanding the available scopes that a use...
about 4 years ago in Core API 3 Launched

Filter analytics by teammate Group

Use your teammate Groups as filters in analytics to monitor team performance.
over 2 years ago in Analytics - filters - New filters 1 Launched

Allow WhatsApp templates to be sent via API

Users are unable to send WhatsApp templates via the API. Proposed solution is to map the body parameter to an existing WhatsApp template, and send the template if there is a match
over 1 year ago in Existing integrations / WhatsApp 1 Launched

Introduce temporary breaks as an availability status (other than just Out of Office)

In addition to out of office, a break option would be hand (for lunch breaks, meetings etc.) to ensure communications like chats are not allocated to someone who is temporarily away from their desk.
over 2 years ago in Teammate availability 0 Launched

Collect date fields in chatbots

A customer requested that dates be collectible in chatbots as their business revolves around booking reservations.
about 1 year ago in Chatbots 0 Launched