All ideas

Showing 1683

Ability to create custom fields via the API

No description provided

almost 2 years ago in Developer Platform 0 Backlog

Only company admins can increase license count

Admins need to grant Workspace admins permission to edit teammate settings, manage access and invite new teammates to Front, so that their team can work autonomously. However, giving them this permission also grants them the ability to add new lic...

over 3 years ago in Increase granularity of admin permissions 0 Backlog

3 VOTE

Track 'seen' receipts

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...

8 months ago in Insights 1 Will not do

15 VOTE

KnowBe4 integration

No description provided

over 3 years ago in New integration requests 2 Backlog

17 VOTE

Finer filters on conversations that data retention policy applies to

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...

almost 4 years ago in Data retention 0 Backlog

17 VOTE

Assign through rules even if assignee is Out Of Office

No description provided

almost 4 years ago in Assign 0 Backlog

1 VOTE

Hide individual inbox in sidebar

I use Front for work but have my personal gmail account linked as well. I'd like to hide my gmail account so I'm not distracted by it during the work day and also so I never risk my colleagues seeing my personal emails if I'm sharing my screen and...

3 months ago in P1 navigation - left pane 0 Backlog

2 VOTE

[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base

6 months ago in AI suggested replies (auto draft) 2 Will not do

5 VOTE

Exportable data from Chatbot interactions

We include various open-ended questions in our chatbot flow, it would be useful to be able to export the chatbot responses into a spreadsheet for analytics.

about 1 year ago in Chatbots 0 Backlog

5 VOTE

Salesforce integration - Send Email to Salesforce - Log to Opportunity records

Customers wany to be able to use the Send Email to Salesforce rule action to log emails to Opportunity records. More discovery would be needed to understand how feasible this is. https://frontjira.atlassian.net/browse/PB-7640

about 1 year ago in Existing integrations 0 Backlog

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