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[context] use private / internal knowledge source for AI answers

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...
about 1 month ago in AI / AI answer for chat 1 Backlog

Add Tags to Sidebar by default

When creating a new subtag in the sidebar by clicking the three dot drop down, the default is to not have "show in sidebar" checked. It would make more sense to default to checking this box. It's very easy to remove a tag sitting on the sidebar, b...
over 1 year ago in P1 navigation - left pane / Tags 2 Backlog

New [Is out-of-office] Teammate property for Dynamic Variables

Have a new [Is out-of-office] Teammate property to use in Dynamic Variables, in addition to [Is available] which returns false whether the status is Busy or Out-of-office.
21 days ago in Smart rules 0 Backlog

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls
3 months ago in Voice 0 Backlog

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
over 1 year ago in Compose - write efficiently with quality / Core Product Experience / Keyboard shortcuts 15 Backlog

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
over 1 year ago in Core Product Experience 1 Backlog

[context] AI suggested replies to support external knowledge sources

Use suggested replies from a third-party KB to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview
about 2 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Optionally invite teammates silently

Make sure admins can set up their instance properly, including teammate configuration, before sending out invitation notification.
7 months ago in Teammate invitation 0 Backlog

Ability to preview attachments

Ability to preview attachments in an email without downloading.
over 1 year ago in Core Product Experience 1 Backlog

Show summaries for all conversation previews

Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...
about 1 month ago in AI / AI summary / Core Product Experience / Search result previews (P2) 0 Backlog