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Setting for a compact or compressed view of the conversation list so that you can see more emails at once

Have the option for a condensed view with less information density in order to see more emails on screen at once.
over 3 years ago in P2 display - conversation list 3 Launched

AI composer functionality for drafting KB articles

No description provided
7 months ago in AI / Knowledge Base 0 Launched

Chatbot: convert the conversation to email

There seems to be no easy way of converting chatbot conversation to email. This means that once the flow is finished and session cleared, if you want to follow up with the customer you have to manually create an email with a customer. This isn't p...
about 1 year ago in Chatbots 0 Launched

Telegram channel integration

about 3 years ago in New integration requests 0 Launched

Support searching despite differences in phone number formats

Description: I miss results or suggestions if I don't write the phone number exactly how it's written in a conversation, like if I don't use country code (+1) or a specific phone number formatting (123-456-7890 and 1234567890) Request: The request...
over 1 year ago in Matching 1 Launched

Conversation custom fields in Search

Add conversation custom fields as a filter in search (ideally in the search from the UI - refer to screenshot attached). Today we have a way to search by conversation custom field (which is already helpful) but it's pretty technical and hard for e...
8 months ago in Custom fields / Filters / Filters - Query builder / Search 0 Launched

Filter analytics by teammate Group

Use your teammate Groups as filters in analytics to monitor team performance.
almost 2 years ago in Analytics - filters - New filters 1 Launched

Filter to search by custom field

Description: Being able to search for conversations with a specific Custom Field, for example, custom_field:"Priority=Medium" Solution: When typing the custom field value I have the results associated with it that are returned in the result set. I...
about 1 year ago in Filters 7 Launched

Show search suggestions based on my usage (contacts, tags, inboxes...)

Description: When I search for a contact, a tag, etc. the suggestions are matching my query but they are not always the most relevant ones.
over 1 year ago in Suggestions 2 Launched

Support sending of read receipts in WhatsApp

A customer doesn't see any blue check marks in their Whatsapp-app to inform them a Front user has read their message in Front. The client/customer would like a Whatsapp-experience just like sending/receiving any other messages to their friends/rel...
about 1 year ago in Existing integrations 0 Launched