All ideas

Showing 1650

14 VOTE

Customize Analytics report layout

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.

over 1 year ago in Analytics Widgets / Insights 2 Backlog

11 VOTE

Enable AI for specific teammates / inboxes

Ability to allow select users / inboxes, etc. to use AI features.

over 1 year ago in AI / AI settings 0 Backlog

30 VOTE

Improvements to Shift scheduling

Rather than only supporting recurring weekly shifts, add calendar shifts so that customers can plan holidays, changes in schedule week over week, etc.

over 3 years ago in Teammate availability 0 Backlog

7 VOTE

Ability to Hide Team Members from Other Teams

Our Company run's multiple business out of Front. We need the option to either separate or hide the team mates who are not part of the other groups. Where Only the users who have access to the Shared workspaces, are able to see other members of th...

11 months ago in Workspaces 0 Backlog

2 VOTE

[core] AI tagging to support a default "other" tag

"Other" tag: It would be nice that if the AI tagging couldn't find a matching tag, that it would automatically apply an "Other" category tag. That allows up to review and account for new categories or potentially a need to re-train the AI tags. Po...

3 months ago in AI / AI tagging 0 Backlog

2 VOTE

[test] AI suggested replies testing playground

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.

3 months ago in AI / AI suggested replies (auto draft) 0 Backlog

12 VOTE

Suggest users who I have interacted with the most in the participant menu

Suggestion for the participant list to show teammates that the user has interacted with the most (i.e. have added as a participant in other conversations), instead of what today's list is actually based which is who they have recently assigned oth...

over 1 year ago in Access - what's accessible or visible to whom in P3 0 Backlog

26 VOTE

RingCentral integration

No description provided

over 3 years ago in New integration requests 0 Backlog

2 VOTE

[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.

3 months ago in AI / AI tagging 0 Backlog

5 VOTE

Telegram - mobile number integration

Being able to use a mobile number that's linked to an existing Telegram account would be a more seamless connection experience for Front users. From the customers' perspective, this would also be an ideal solution since they would not have to chan...

8 months ago in Existing integrations 0 Backlog

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