All ideas

The Front Knowledge Base allows teams to create, organize, and publish a library of information to provide dependable resolutions for common or complex inquiries. The Front Knowledge Base includes a customizable site that allows customers and/or t...

Ability to create macros at the company level, allowing them to be deployed across multiple workspaces and initiated from individual inboxes.

When a teammate’s status is set to Out of Office, provide an option to allow new conversation assignments from rules and prevent unassigning existing conversations when new activity occurs.

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and kee...

Create endpoints on the Front public API to manage teammate Groups.

When building a Macro, be able to access the "current teammate" in Dynamic Variables to include some information about them in the conditions or actions.

It would be helpful to have the ability for the chat visitor to be able to restart the chatbot flow at any time or to go back to an earlier step in the chatbot flow in the chat widget.

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)

The ability to restrict access to view KB content by certain teams or user groups in Front.

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.