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Track calendar/shift/business hour in time metrics at all times

Instead of tracking only one timer we should track for all our timers: - Calendar hours (actual time that passes) - Business hours (time within business hours) - Shift hours (time when the teammate was shifted, which can be different from business...
over 2 years ago in Business Hours and time measure 0 Backlog

Keyboard shortcut: expand last message text within message body

No description provided
about 3 years ago in Composer / Keyboard shortcuts 0 Backlog

Keyboard shortcut to go to most recent / oldest email in a conversation

No description provided
about 3 years ago in Desktop 0 Backlog

Include attachments when logging emails to Hubspot

No description provided
over 3 years ago in Existing integrations 0 Backlog

Customize the timezone for the Front Chat "notify me" email - currently there is a hard-coded timezone

No description provided
over 3 years ago in Live Chat 0 Backlog

Display timestamps differently by region

No description provided
over 3 years ago in Mobile 0 Backlog

Egress encryption integration

No description provided
over 3 years ago in New integration requests 0 Backlog

API endpoint to query Live Dashboard metrics

No description provided
5 months ago in Insights 0 Backlog

Export channels to CSV

Provide an overview off all channels when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
about 1 year ago in Admin Experience 0 Backlog

Export analytics via URL

It would be a simpler way to share the reports with colleagues rather than a csv file.
over 3 years ago in Analytics Export Formats 0 Backlog