Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not.
When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working
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It would be nice to integrate Google Dialogflow into our chat offering in the way Twilio Flex currently does https://www.twilio.com/blog/flex-dialogflow-cx-digital.
I'd like to request that the pinned-comment notification icon be moved to the bottom. It's essentially never noticed by anyone where it is currently, so pinned comments are only useful if you remember that something was pinned or think to randomly...
☐ Just like this Idea window editor ☐ It would be nice to have the ability to create tasks under new discussions ☐ so i don't have to use Asana just for project tasks needed ☐ discussions added to Inboxes might just be enough for me not to need a ...
In mac OS desktop app, provide option to disable spell-check
As far as I can tell (and the Front support person with whom I just chatted agreed that I'm correct about this), there is no way to disable spellcheck in the mac OS desktop version of Front. I have disabled the "Correct spelling automatically" che...