ADD A NEW IDEA

All ideas

Showing 1651

Adding Plato to CRM Applications/Integration

Add https://platomedical.com/ to list of apps and integrations.
7 months ago in Developer Platform 0 Backlog

Context Links should contain conversation attributes

Context links are great and we use the time. It would be fantastic if they could be used to transport information from front into the linked system, most critically conversationID or messageID. This could happen via an amended query string or via ...
about 1 year ago in Developer Platform 0 Backlog

Stop reopening mails, just because an out of office notitification is received internally

Prevent a conversation from being reopened just because an out-of-office notification is received internally?
about 1 year ago in Triage - get to inbox 0 / Vacation responders 0 Backlog

Improve UI to manage multiple channels in Inboxes

Each individual team could be working with upwards of 50 customers, so when we are looking to link each client email domain to one shared inbox, the current UI makes it very difficult to manage and review. Similarly for setting Rules, there is no ...
7 months ago in Core Product Experience / Workflows 0 Backlog

Keyboard shortcut: use keyboard arrows to move from P2 to P3 to scroll down P3

Keyboard users scrolling down P2 using the down arrow would like to move to P3 using the right arrow to then use the down arrow to view whole email if too long to fit to view
about 1 year ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog

Quote comment support on mobile

No description provided
about 1 year ago in Comments / @ mentions / Mobile 0 Backlog

Customize chatbot flow based on chat visitor geographic location

Ability to customize the chatbot flow and serve a different flow to chat visitors based on their geographic location. For example, many companies only service particular regions or countries. It would be great if the chatbot could determine a user...
about 1 year ago in Chatbots 0 Backlog

Totango integration

No description provided
over 2 years ago in New integration requests 0 Backlog

Ability to archive / undelete message templates

This is truly useful for very large companies.
about 3 years ago in Object/resource management 2 Backlog

Individual rules applying to shared conversations

No description provided
about 3 years ago in Other (workflows) 0 Backlog