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Permissions

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Restrict access to Contact Manager

Limit who can add, edit and delete contacts and accounts. This could also include limitations on freely browsing through contact data in the contact manager, although, we cannot restrict the ability to view contact data entirely.
about 4 years ago in Permissions 0 Backlog

Prevent teammate's manually merging conversations

Restrict certain teammates from merging together conversations, to prevent the feature being mis-used.
over 3 years ago in Conversation/inbox permissions 2 Backlog

More Granular Permissions for Moving Messages

Hi! I'd like to be able to restrict moving messages between workspaces. For example, I have an IT workspace that I'd rather users in my Production workspace not be able to move things to. There may also be inboxes in a workspace that people should...
over 1 year ago in Increase granularity of admin permissions / Permissions / Workspaces 0 Backlog

Fine Tune Teammate Invite Permissions (restrict to Company Admins)

As a company admin, I would like to delegate a few tasks to the Workspace admins while limiting their ability to add/invite new teammates to Front.
about 1 year ago in Increase granularity of admin permissions 0 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
about 2 years ago in Permissions / Rule management 1 Backlog

Split billing permissions from Company admin status

Today, company admin is the highest level of access which allows the user to access anything in Front, including billing actions such as adding licenses, changing payment details or upgrading plans. We could introduce a new notion of billing permi...
about 4 years ago in Increase granularity of admin permissions 0 Backlog

Allow non-company admins to create and manage custom fields

Today, only a company admin has the ability to create, edit and delete custom fields. This can prevent trusted Workspace admins from setting up the Workflows they need autonomously. How could we allow more users to set up custom fields?
almost 2 years ago in Custom fields / Permissions 0 Backlog

Change Team Member default permissions

No description provided
over 3 years ago in Permissions 0 Backlog

New permission to create signature

Admins can prevent users from creating an individual signature so that they are forced to use shared signatures.
about 4 years ago in Permissions / Signature management 0 Backlog

Users can archive conversations in their inbox don't have the archive permission

Admins remove a teammate's permission to archive conversations, to avoid the conversation being mistakenly closed in a shared inbox. This would mean that the However, this shouldn't restrict the user from archiving the conversation in their own in...
about 4 years ago in Conversation/inbox permissions 0 Backlog