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Support Snooze activities in Intercom

When snoozing a conversation in an Intercom channel in Front, this is synced to Intercom as "Archived" which is not intended. Request is to support Snooze activities fully in both systems. https://developers.intercom.com/docs/references/rest-api/a...
about 1 year ago in Intercom 0 Backlog

Associate tags to a specific inbox via API

Hello, One of our Business Cases at White Bird is to isolate tags between inboxes of a same Team. Right now, our only way of ensuring this system works and there's no permeability between tags and inboxes is to manually assign each tag to the corr...
over 1 year ago in Core API 0 Backlog

Native co-browsing in Front Chat

It would be helpful to have the ability to natively directly screen-share and video conference in Front Chat without our customers having to leave the chat widget and/or download an external application.
over 1 year ago in Live Chat 0 Backlog

Todo/task with deadline that can be assigned with reminders

This platform is perfect, if it has a todo/task functionality (with calendar view) it would even better and it works with the existing platform very well. Or allow creation of deadlines for messages so we can use create todo lists outselfs by send...
11 months ago in Core Product Experience 0 Backlog

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
11 months ago in Breakdowns and totals / Conversation Stages 0 Backlog

Add dark mode support for plugins

Front now supports Dark Mode, but there isn't currently a way to get the users dark mode setting and apply it to a plugin.
almost 2 years ago in Client Platform 0 Backlog

Tag a message instead of entire conversation

Be able to tag an e-mail and not necessarily an entire conversation
over 1 year ago in Core Product Experience 4 Backlog

Support alt-text in KB articles (accessibility)

Need alt-text for accessibility and in case in-line images do not display.
11 months ago in Knowledge Base 1 Backlog

Bulk block teammates

Implementing a feature to block multiple departed teammates simultaneously would streamline our license/teammate management processes.
4 months ago in Admin Experience 0 Backlog

Macros: "Move Message to New Conversation" as action

It would be nice if we had a macro option to move a conversation to a new message. Along with this option it would be super handy if we could preset the To address on the new message.
4 months ago in Macros 0 Backlog