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Views And (inclusive) Conditions

The ability for Views to have an "AND" condition (rather than OR). Example: I want the view to shown me all conversations with Tag A and Tag B applied. Currently Views would show conversation with either Tag A or Tag B applied.
over 1 year ago in Core Product Experience 0 Backlog

Notes on an account level in Contacts

There currently is the ability to add notes to a contact but when you switch the contact to the account level, that feature goes away. This would allow us to log notes to the account regardless of who reaches out to our support team.
over 1 year ago in Contacts 0 Backlog

msg file support

No description provided
over 3 years ago in Email channels 4 Backlog

Knowledge base - Duplicate articles

Ability to clone/duplicate existant knowledge base articles.
about 1 year ago in Knowledge Base 1 Backlog

Shopify - edit fields within the integration

The abiliity to update fields in the Shopify integration without the need to swtich to the Shopify interface.
9 months ago in Existing integrations 1 Backlog

To have the ability to turn off the reading pane (conversation view) and only see list of emails

Having just started using Front (previously used Outlook), I find the Front screen far too busy and cluttered. I would much prefer the option to turn off the reading pane which makes the screen much clearer and easier to read.
almost 2 years ago in Core Product Experience 0 Backlog

Send Button Options for Mobile quick-reply composer

Today, send options are shown when sending from the expanded message composer when using the Front mobile apps, but not when sending from the default quick-reply composer. This request is to bring the send options to the quick-reply composer as we...
9 months ago in Core Product Experience 1 Backlog

Display tags in dropdown menu by personal and shared/company

It would be great to have the ability to see personal tags in their own section within the tag dropdown list, and potentially remove tags from the tag dropdown list. My company has a TON of generated tags... so I always have to search for my perso...
9 months ago in Core Product Experience 0 Backlog

Support Private Slack Channel Connections

My team and I loved front during our testing. But, front does not have the ability to import private slack channels which is a huge blocker for us.
11 months ago in Existing integrations 0 Backlog

[action] AI answer for KB to support multiple KBs

Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...
3 months ago in AI / AI answer for KB (Ask your KB) 0 Backlog