All ideas

I'm creating a Macro and want teammates to apply one of a small list of Tags during the macro process - i only have an option to list ALL tags, which is unhelpful.Similar behavior would be great for Inboxes and Teammates (listing a smaller group o...

I'm trying to create a Macro where I want to give users the option to multi-select from a dropdown

Should be able to select Custom Statuses for personal inbox vs straight snooze (not sure when the 3rd party vendor would reply?

Ability to select more than one attachment in macro to send via api to back office tool. Currently we can only select one manually.

In Quo (our teams old platform), when a phone call occurred with a contact, the call record — including the phone number, call duration, and transcript — was displayed inline within the same SMS/MMS conversation thread. This was extremely valuable...

In Quo (our teams old platform), images sent and received within an SMS conversation were displayed as inline previews directly within the chat thread. This allowed our team to quickly scroll through a conversation and visually review photos witho...

Problem GDPR data export requests must be handled through Front Support, creating delays and back-and-forth communication. Request Provide a self-service option in the app for admins to initiate and download GDPR data exports without needing to co...

By being able to set up a rule to auto-archive a customer-submitted CSAT survey, it does not interrupt the workflow of any customer operation frontline teams and does not skew the data of opened/resolved conversations. With a rule you should be ab...

Make search inherit the current view’s ticket status filter (e.g., “Resolved”) instead of defaulting to inbox-only, reducing extra steps and wasted time.

It would be helpful to limit which workspaces have access and shareability to external knowledge bases. We have an external knowledge base that we only want one workspace to share via emails, so the information isn't shared or used incorrectly. In...