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Configure business hours and shifts as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
over 3 years ago in Admin Experience / Calendar - other / OOO - Analytics 7 Backlog

Integration with 3CX - telephony system

3CX is a popular telephony solution, particularly in EMEA
8 months ago in Developer Platform 0 Backlog

Ability to create tables in the composer

Ability to create and edit tables in Front emails (currently you can only paste a table)
over 3 years ago in Composer 4 Backlog

Customer portal for ticketing system

We are aware that we have conversation codes. But it would be nice and organized to have an internal ticketing system that queues the incoming emails and provides a ticket number to the customers and a portal our customers could access to track pr...
over 1 year ago in Knowledge Base 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
3 months ago in CSAT - Customisation - Survey 1 Backlog

Multiple CSAT surveys per workspace

No description provided
3 months ago in CSAT 0 Backlog

Sort conversations list by sender

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.
over 1 year ago in P2 display - conversation list 1 Backlog

Private comments / notes to self on conversations

Also: notes without a conversation
over 1 year ago in Comments / @ mentions 1 Backlog

Full preview of message template

Our team sometimes needs to preview a full message template before selecting it, so it would be great to have a way to do this without having to select the message template. Have a preview button option that pulls up a modal with the full template.
5 months ago in Core Product Experience 1 Backlog

Keep calendar reminder notifications visible until manually dismissed

Make calendar reminders more obvious either visually or with sound.
over 3 years ago in Event notifications 2 Backlog