ADD A NEW IDEA

All ideas

Showing 1488

Company-wide email templates

The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.
about 6 hours ago in Admin Experience / Core Product Experience / Message templates / Workspaces 0

API Request log dashboard

As a developer, sometimes it's hard to determine why my API requests are failing, and I need to reach out to the support team for assistance with my API usage. It would be super helpful to see logs of all API requests issued via my account in a da...
about 15 hours ago in Channel API / Core API / Dev Relations 0

Aircall integration improvements

From a customer survey: "Typically you will need to login over and over or reload if you use aircall within front. I have always had to use the separate aircall application."
about 15 hours ago in Existing integrations 0

Expose Conversation Custom Fields to Plugin SDK

Right now if we need to access custom fields on a Conversation via the Plugin SDK, we need to issue a server-side API request to GET /conversations/:id. It would be helpful to expose conversation custom fields to the Plugin SDK in the same way as ...
about 16 hours ago in SDK 0

Integration Request

Linnworks - https://www.linnworks.com/ E-Commerce company who need integrations with E-commerce softwares (Amazon + Ebay + Others). Operate these integrations through Linnworks.
5 days ago in New integration requests 0

Integration Request

Prospect wants WooCommerce Integration. 3 seats on Growth.
9 days ago in New integration requests 0

Increase AI tags option

We're trying out the AI tagging system on our main IT mailbox, but the current limit of 10 tags is a bit restrictive for our needs. Ideally, we'd like to be able to set up 15-20 AI tags for better organization.
9 days ago in AI 0

AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
19 days ago in AI / Attachments / Compose - write efficiently with quality 0 Backlog

De-Link Personal Inbox from "Main Cumulative Inbox count".

This would be useful for someone who wants to add their personal inbox to Front but not count it in the "Main Cumulative Inbox".
20 days ago in Core Product Experience 0 Backlog

Define default channel for import message endpoint

Being able to define default channel for imported messages will allow customers who use this endpoint to build more robust workflows. An example of this would be importing a message into an inbox and wanting an autoreply to come from a specific ch...
21 days ago in Developer Platform 0 Backlog