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Adding GIFs to Knowledge Base Articles

We would love to have the option to add GIFs to our Knowledge Base articles. An option similar to the already existing one in the Discussions chat field would be an amazing addition.
about 2 years ago in Knowledge Base 0 Backlog

Limit number of meetings that can be created in a week via scheduling link

No description provided
about 3 years ago in Scheduling Links 0 Backlog

Allow Application Objects to scan email message HTML

Currently when Application Objects use the "Transform URLs into an application object" option, they can only match plan URL content. For example, and AO detecting URLs with https://example.com/user/:id, would match Mathilde's profile, but not Laur...
about 1 year ago in Dynamic objects 0 Backlog

[activation] have the training messages to respect the rule conditions

situation: If the rule conditions have a not from X, then it's confusing to have messages in the training messages not respecting the rule condition request: Respect the rule conditions for the selection of the message to review
about 1 year ago in AI / AI tagging 0 Backlog

Analytics for App Objects

No description provided
over 4 years ago in New metrics 0 Backlog

[extensibility] Front AI to connect to 3rd party tools to sync information

Be able for AI feature like "AI answer" and "Suggested Replies" to fetch and push information from 3rd party tools like Shopify, Order management system, Airtable, Track management system ...
about 1 year ago in AI / AI answer for chat / AI extensibility / AI suggested replies (auto draft) 0 Backlog

Create a 'split screen' view where a discussion shows up next to an email thread

Would enable conversation in a much easier way, without internal communications being buried in the email thread as they currently are (when it is very easy to miss internal updates or requests if they are buried by emails).
over 2 years ago in Core Product Experience 0 Backlog

Display spam folder counter

Allow for a user to see a count on Spam mail.
over 2 years ago in Core Product Experience 1 Backlog

Make chat window smaller when browser is not on full screen mode

When customers are not using our website on full-screen mode, the current chat box will expand & take up their entire page. Previously, the chat box would only show up in a smaller screen on the bottom right corner. We'd like this small chat b...
over 2 years ago in Live Chat 0 Already available

Add nice link visualisation to chatbot

Right now, links (event those from the knowledge base) need to be sent as URL text. A nice to have would be to display a nicer block with a preview of the link webpage (like shown on the chatbot marketing assets at launch)
over 1 year ago in Chatbots / Live Chat 1 Backlog