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Ability to reorder articles manually in the knowledge base

Today, the order in which articles appear in a KB depends on when they were last modified. Users are unable to manually update the ordering. This feature would allow users to change the order in which articles show up.
almost 2 years ago in Knowledge Base 3 Launched

Manage teammate Groups via API

Create endpoints on the Front public API to manage teammate Groups.
almost 3 years ago in Teammate Groups 3 Launched

Company wide tags

Today tags are Team-specific. Companies with multiple Teams have to use a distinct *Urgent* tag. Those tags show up as duplicates in rules, analytics, etc. It also means that when a conversation is moved from Team A to Team B, we strip all existin...
over 4 years ago in Workspaces 3 Launched

Native WhatsApp channel integration

Send and receive messages on WhatsApp Business channels directly from Front.
over 3 years ago in New integration requests 0 Launched

Rule action to mute unsubscribe conversation

No description provided
over 4 years ago in Missing core rule actions 7 Launched

Google My Business integration

No description provided
almost 4 years ago in New integration requests 5 Launched

[KB insights] Quick survey on KB article to rate if article was helpful or not and share feedback

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and kee...
almost 2 years ago in Knowledge Base 3 Launched

Search keyword negation

Description: Be able to search for conversation that DON'T have a specific keyword. Exclude results containing a keyword from the search results by typing '-' before the keyword. Example use cases: Search for an open email from outside your organi...
about 4 years ago in Filters 6 Launched

Contacts Auto-suggest Improvements

Improve contacts auto-suggest for Front composer so that contacts each individual user has personally emailed show up on top of the dropdown list
over 2 years ago in Contacts 4 Launched

Ability to restart and/or go back in chatbot flow

It would be helpful to have the ability for the chat visitor to be able to restart the chatbot flow at any time or to go back to an earlier step in the chatbot flow in the chat widget.
about 2 years ago in Chatbots 2 Launched