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automation that detects CC info and other sensitive patterns through a one-click setting

almost 2 years ago in Compliance & security 0 Backlog

New themes

Can we have more theme features like Outlook and Google has?
almost 2 years ago in Client Platform 0 Backlog

AI Conversation Data Extraction

Define one or multiple fields to be extracted when present from the body of an inbound message to be leveraged in workflows, dynamic objects, what have you.
about 1 year ago in AI / AI data extraction 0 Backlog

Improve visual difference between comments and messages

With the new redesign, particularly for SMS and WhatsApp channels, the internal comments vs actual messages are visually very similar and difficult to distinguish. This is particularly true for our SMS and WhatsApp channels.
about 1 year ago in P3 display 0 Backlog

Disable hidden mailboxes sync to Front contacts or make it optional

If the mailbox is hidden from the Global address list, it will not show in Outlook's address book, and will not populate in the "To" field if you draft a new message. But despite the mailbox being hidden, if Outlook directory sync is enabled in F...
about 1 year ago in Contacts 0 Backlog

Linking conversations shows up across all conversations

At the moment if we link conversation A with conversation B, we still need to link conversation B with conversation A to show the link. It would be great if linking would automatically show across all conversations rather than doing it twice for e...
over 1 year ago in Core Product Experience 0 Backlog

Ability to display contact fields in a custom order and show or hide fields

In Front's contact manager, having the ability to customize which fields show up on top, and even have the ability to hide certain fields.
over 4 years ago in Accessing / Organizing Data 0 Backlog

Option to create "personal" views, only regarding conversations in "Inbox"

Hi,I would welcome a feature in which I could create views that only show conversations in my "Inbox" (messages "Assigned to me", "Shared with me", "Discussions" and personal mail). Thanks
almost 2 years ago in Views 0 Backlog

Setting to disable Front search which overrules the browser search

Hi, Loving FrontApp and we have been using it for years. But the new search function (Control F) which overrules my browser search function is unfortunately not working properly. Please let us disable this search function and use the browser searc...
almost 2 years ago in Search 3 Backlog

Updating metadata in context links

Currently, the metadata for a context link is only updated when it is created ("encountered in a message or comment"). This means that dynamic data like order status, shipping ETAs, shipping status etc is likely to be out-dated and wrong. Having t...
almost 2 years ago in Developer Platform 1 Will not do